Patagonia Customer Service

I want to start out this gear test section with a report about the "Patagonia" costumer service but first I have to spend soe sentences on stetting the scene.

A couple of weeks ago I managed to get of my bike in a quite unconventional way right over the handle bar. I was able to cushion the fall by rolling over my shoulder onto my backpack so that i didn't really hurt myself. Besides some scrapes and bruises I was fine, but my only 8 month old Patagonia Rain Shadow Jacket was torn on my right shoulder. I probably could have gotten some patches to cover it up but since Patagonia is advertising its "Common Threads" Initiative, in which they ask their customers to reduce, repair, reuse and recycle their gear, I gave it a shot and asked the customer service if it is possible to get the jacket repaired. 

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